FAQs

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WHERE IS TOTAL NINJA LOCATED?

We’re expanding! Visit the Location page on our website to find the venue nearest to you.

WHAT ARE THE OPENING HOURS?

Visit the Location page on our website to find the opening hours of the venue nearest to you.

Opening hours may vary on national holidays, so we suggest checking our live booking page for the most up-to-date information.

HOW DO I BOOK?

The best way to secure your spot is to pre-book online, as availability is limited and sessions can fill up quickly. Completing your booking online also ensures a smoother check-in process.

All participating guests must complete a waiver before arrival. After booking, you’ll receive an email with a link to the waiver, completing it in advance will save time and guarantee prompt access to the course.

If you choose to complete your waiver on-site at reception, please arrive early to avoid delays to your session.

DO I NEED TO BOOK IN ADVANCE?

To ensure availability, we highly recommend booking in advance! Weekends and holidays are extremely popular and spots fill up quickly.

Click BOOK NOW on our website to explore available sessions and secure your adventure.

IS THERE AN AGE, HEIGHT OR WEIGHT LIMIT?

Our Total Ninja Interactive Parks have been designed for the Total Ninja aged 4 years or above in mind. Additionally, our Valo Climb and Dodge Attack activities have a minimum height requirement of 100cm.

WHAT TIME SHOULD I ARRIVE FOR MY BOOKING?

We recommend arriving 20 minutes before your session to allow enough time for check-in, completing waivers (if not done online) and collecting wristbands.

Late arrivals may lead to a shortened session or your booking being moved to the next available time slot.

IS A WAIVER REQUIRED?

Yes, all participants must complete a waiver. It is the responsibility of all participants to ensure safe play by following the rules and adhering to the safety guidelines provided by our team. For the safety of everyone, individuals who are found to be non-compliant with the park rules may be asked to leave.

If you have any questions or concerns, please don’t hesitate to speak with a member of our team.

WHAT SHOULD I WEAR?

Please wear comfortable clothing appropriate for physical activity. To ensure hygiene and to safely enhance your experience on the equipment, Total Ninja Interactive socks are mandatory. These can be purchased online or on-site and are yours to keep.

For added hand protection, we also recommend wearing Total Ninja grip gloves.

Please remove all jewellery and loose items before entering the Park and store them securely in the complimentary lockers provided by Total Ninja Interactive.

DO YOU PROVIDE LOCKERS?

Yes, we offer complimentary lockers where you can store your shoes and belongings during your session.

We recommend leaving valuables at home and refraining from bringing them onto the equipment, as Total Ninja Interactive cannot be held responsible for any loss or damage to personal items.

DO CHILDREN REQUIRE SUPERVISION?

Children 12 years and under must be accompanied by a parent or guardian (over the age of 16 years) at all times whilst visiting Total Ninja Interactive.

DO SPECTATORS PAY FOR ENTRY?

No, spectators do not need to purchase a ticket if they are not participating or actively using the equipment.

Spectators can enjoy a clear view of the activities from our Café area.

For children requiring closer supervision, we recommend purchasing a ticket so that you can join them.

CAN I BRING MY OWN FOOD AND DRINKS?

In line with our food health and safety policy, self-catering is not permitted.

Only food and drinks purchased from the Total Ninja Interactive Café may be consumed on-site. This ensures the safety of all guests and helps prevent any potential food or drink-related incidents.

IS MY BOOKING REFUNDABLE OR TRANSFERABLE?

All bookings are non-refundable and non-transferable, with the exception of permitted changes made at least 20 minutes before the start of your session.

For party bookings, changes must be requested at least 4 days before the scheduled party date.

DO YOU OFFER DISCOUNTS FOR LARGE GROUPS AND SCHOOLS?

Yes! We offer tailored packages for large groups and schools. For more information, please email our team or visit the Groups & Events page on our website.

DO YOU SELL GIFT VOUCHERS?

Absolutely! Share the excitement of a Ninja experience with our Total Ninja Interactive gift cards. Visit the Gifting page on our website for details.

WHAT ARE YOUR OPENING HOURS?

Monday – Saturday: 10am – 9pm
Sunday: 10am – 8pm
Times subject to change, please check our live booking page before your visit. We strongly advise pre-booking sessions before arrival to avoid any disappointment.